Customer Reviews
Erin is a talented artist and for the most part I was really happy with the image. Unfortunately communication was not good - I emailed after initially placing the order to say I wasn't sure about whether I wanted any text, and Erin replied quickly to say that she would show me the image before dispatch so I could decide.
A month passed and there was no shipping update, so I got in touch to ask if there was an estimated dispatch date, and my order was then shipped before I had a chance to say whether I wanted any text adding or not. A Royal Mail tracking number was provided but unfortunately it just said that I would only receive an update when delivery was attempted. I did chase up with Erin but unfortunately received no response.
Delivery took 10 days, despite the website saying that Royal Mail service is usually 3-5 days, and when it arrived I was initially thrilled - the artistry is really beautiful - but on closer look, my husband have been given what looks like an unfortunate bald patch and I have been given an what looks like a prominent overbite! I zoomed into the reference photo and neither of those were there. I wasn't bothered about slight differences - I know that a painting is not an exact copy of the photo - but these seemed particularly unflattering!
If Erin had showed me the photo before dispatch, these things could've been changed. Unfortunately given the lack of communication and the amount of time it took to receive the image in the first place, I decided to leave it.
I think it would be unfair to give the product less than 3 stars as it didn't arrive too much later after the estimated website times, and most of the image is really beautiful, but I was really hoping that communication would be better.
5 stars review from Samantha
Absolutely beautiful illustration for a wedding gift. The accuracy and detail was amazing. Erin was so helpful and keen to make sure it was perfect. The bride and groom was over the moon with their gift
I sent Erin a photo of me and my dad on my wedding day as I wanted to have this image painted as a fathers day gift. I reached out to Erin after seeing her work and was panicked as I wasn't expecting to see my dad on fathers day and only had a week to find someone to do it! Erin was attentive, understanding & incredibly accommodating, making sure that the painting was dispatched just 5 days after I placed the order.
When it arrived it was absolutely perfect. I cried! (as did my dad when he received it!) The attention to detail and the pure talent that has gone into this is something that both my dad and I will treasure for many years to come.
Thank you so much Erin - I will be ordering another one FOR SURE! xx
Erin skilfully produced the artwork we requested, and happily included our own creative ideas. Our friends are extremely chuffed with their wedding gift.
We ordered the large (white-) mounted and framed, black on white ink drawing with a hint of colour. Definitely the right size and presentation style for such a gift, and absolutely worth the £150 plus postage charged.
We shall be using Erin again.
